Sorry to hear you are  having problems, you may need to check the following as per the instructions from Head office

I) Clear the cache in the browser. 
ii) once you have cleared the cache restart the browser
iii) ensure you are using the correct secure url https://companyname.ticket-it.co.nz/ 

If you are still having problems after completting all 3 steps please reply to this email and one of the team will get in touch with you directly

Apologies for the inconvenience 

Regards