FAQ

Using a Bookmark
When you use a bookmark, make sure that the link you are using is correct. Right click the bookmark you usually use and select the "Edit..." opti...
Thu, 30 May, 2019 at 9:19 AM
Problems with saving or time out's
Sorry to hear you are  having problems, you may need to check the following as per the instructions from Head office I) Clear the cache in the browser. ...
Mon, 9 Dec, 2019 at 8:46 AM
Incorrect products showing up on ticket searches
Reload the adhoc tickets tab by clicking "Adhoc Tickets" again Click "CREATE ADHOC TICKET" again. Before you change what type of ticke...
Thu, 30 May, 2019 at 9:30 AM
Can't Log In
Click the three vertical dot at the top right corner of your Chrome Browser Select "More tools" then select "Clear Browsing  Data..."...
Thu, 30 May, 2019 at 9:38 AM
Login Not Loading
Click the three vertical dot at the top right corner of your Chrome Browser Select "More tools" then select "Clear Browsing  Data...&quo...
Thu, 30 May, 2019 at 9:39 AM
Issues with Ticket Print Alignments
Sometimes print alignments require a settings change Just before you click the final "Print" button there will be options, including "Des...
Thu, 30 May, 2019 at 9:59 AM
Saving Passwords
You can save your password for Ticket-IT (and any other websites) into Chrome. Go to the three vertical dots in the top right corner. This will open...
Thu, 30 May, 2019 at 10:04 AM
Call us on 0800 610 120
Our Support team will get back to you within the hour
Thu, 30 May, 2019 at 10:10 AM
Email us on support@ticket-it.com
Our Support team will get back to you within the hour to help you out
Thu, 30 May, 2019 at 10:11 AM
Tickets don't show up to print
Check that the "don't print" ticket button is not selected.
Mon, 16 Dec, 2019 at 10:30 AM